Skynet Refund

I am utterly disgusted from the service I am currently receiving from Skynet and one of their managers.

I made an online order for delivery from JHB to CPT. It was two fridges we need to be transported. This was indicated on the invoice that was sent to us. The day on which the goods had to be collected, I called to ask what time it will be collected, to which I get a response '' the waybill does not exist". So I get transferred to a manager and I then get told they do not transport "white goods". We phone the day on which we made the order asking do they transfer fridges, to which we got a reply from the agent on the phone that they will be able to transfer the goods.

On the day I was told they cannot collect the goods anymore, I was told to get them a confirmation letter that the payment was made from my bank account. Problem is one cannot receive such confirmation as it was an online payment, not and EFT which proof can be given. I was in contact with the bank and they said I can ask the bank to reverse the transaction which will be easier since they cannot provide me with any proof to provide to Skynet.

I got confirmation this week that the bank cannot reverse the transaction, because of insufficient evidence to do so. I then asked the bank to assist me again in providing Skynet proof, to which they gave me a transaction history on which it does show that I made the payment.

Yesterday afternoon I got a reply from Skynet that I now need to provide them a confirmation letter of my bank details, not proof of my purchase.

Being on the phone to get the correct information of what is needed, it is brought to my attention that the money will only be refunded at the end of the month as that is when they do refunds. This is highly unacceptable! We have currently been at this for about 3 weeks now and now I am expected to wait until the end of the month?

It just baffles me that they want the money before even looking at the invoice that was sent to me, and then after 2 days inform me that they cannot transport fridges, now I need to wait two weeks for my money. I don't for a second believe that nobody noticed this.

Unacceptable Skynet, will never make use or recommend your service to anyone! You have truly disappointed with your so-called "professional services".