skynet poor customer service

I placed an order over the weekend and was advised that my parcel will be delivered within 2 - 3 working days . i received a call on Wednesday confirming my address and was advised that it will be delivered the following day. when i tracked online it was out for delivery until i see it is time to knock off at work then i decided to call skynet only to find out that my parcel is not out for delivery is with them because they dont have anyone to deliver all because the lady who was supposed to deliver didn't come to work . if i didn't call i would have known what is happening to my parcel. and they lady on the call had to put me on hold for over 20 minutes .Im so dissapointed