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prashanta N
1 reviews | Active since Oct 2021
22 Jul 2022, 11:16
Skynet pathetic service and delivery turn around time
SKYNET is honestly the worst I ordered something from everyshop on the 16th on the 18th it said that the parcel was with the courier since then everytime u phone skynet they cannot answer as to where the package is. They keep on saying they need to send an email. The delivery time will also lapse today. Seriously worst transport company.
Helpful (0)
Replies (5)0
Replies (5)
Skynet Worldwide Express's replyOfficial
22 Jul 2022, 16:38Dear Prashanta
We are sorry that your customer experience did not match your expectation. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
We are sorry that your customer experience did not match your expectation. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Please kindly provide us with your waybill/tracking number
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply22 Jul 2022, 16:38
Official
Dear Prashanta
We are sorry that your customer experience did not match your expectation. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
We are sorry that your customer experience did not match your expectation. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Please kindly provide us with your waybill/tracking number
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
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prashanta N's updateReviewer Update
22 Jul 2022, 16:53This is my tracking number trust me no one wants to help me. Even the lady I phoned today said they will try and find my package ....imagine...
And tomorrow is my daughter's birthday she is going to miss her gift
JDG*** Skynet Reference number
And tomorrow is my daughter's birthday she is going to miss her gift
JDG*** Skynet Reference number
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prashanta N's update22 Jul 2022, 16:53
Reviewer Update
This is my tracking number trust me no one wants to help me. Even the lady I phoned today said they will try and find my package ....imagine...
And tomorrow is my daughter's birthday she is going to miss her gift
JDG*** Skynet Reference number
And tomorrow is my daughter's birthday she is going to miss her gift
JDG*** Skynet Reference number
Skynet Worldwide Express's replyOfficial
25 Jul 2022, 16:39Good day Prashanta
Apologies for the late response. An agent will be in contact soon.
Apologies for the late response. An agent will be in contact soon.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply25 Jul 2022, 16:39
Official
Good day Prashanta
Apologies for the late response. An agent will be in contact soon.
Apologies for the late response. An agent will be in contact soon.
Yours sincerely
Skynet SA Customer Service Centre
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prashanta N's updateReviewer Update
27 Jul 2022, 09:17I still have not received positive feedback from these people. They told me my parcel was ****** from their truck and they need to arrange a replacement. Today when I call they tell me that I must call the supplier. As for everyshop they are useless I have been trying to get my package for so long. If any online shop has skynet as a courier please stay away from them
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prashanta N's update27 Jul 2022, 09:17
Reviewer Update
I still have not received positive feedback from these people. They told me my parcel was ****** from their truck and they need to arrange a replacement. Today when I call they tell me that I must call the supplier. As for everyshop they are useless I have been trying to get my package for so long. If any online shop has skynet as a courier please stay away from them
Skynet Worldwide Express's replyOfficial
28 Jul 2022, 12:46Good day Prashanta
As advised, your query was escalated to JDG and a loss letter was sent for a replacement as the vehicle that had your delivery was hijacked.
Once your parcel is ready and handed over to us. You will receive an sms with date of delivery. Again, our sincerest apologies for the frustration and inconvenience caused
As advised, your query was escalated to JDG and a loss letter was sent for a replacement as the vehicle that had your delivery was hijacked.
Once your parcel is ready and handed over to us. You will receive an sms with date of delivery. Again, our sincerest apologies for the frustration and inconvenience caused
Yours sincerely
SkyNet SA Customer Service Centre
Skynet Worldwide Express's reply28 Jul 2022, 12:46
Official
Good day Prashanta
As advised, your query was escalated to JDG and a loss letter was sent for a replacement as the vehicle that had your delivery was hijacked.
Once your parcel is ready and handed over to us. You will receive an sms with date of delivery. Again, our sincerest apologies for the frustration and inconvenience caused
As advised, your query was escalated to JDG and a loss letter was sent for a replacement as the vehicle that had your delivery was hijacked.
Once your parcel is ready and handed over to us. You will receive an sms with date of delivery. Again, our sincerest apologies for the frustration and inconvenience caused
Yours sincerely
SkyNet SA Customer Service Centre