LA
Leham A
1 reviews | Active since Nov 2021
02 Nov 2021, 11:00
SkyNet pathetic service
I cannot believe the putrid service delivery I received from this company. I sent a package from Cape Town to Pretoria overnight on 26 October 2021. Today is 2nd November and it has not been delivered yet. Absolute madness. I paid almost R600 and this is the **** I get for my money.
Helpful (0)
Replies (1)0
Replies (1)
Skynet Worldwide Express's replyOfficial
09 Nov 2021, 14:25Dear Lehema A,
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment and frustration. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If your query is still unresolved, please give us a chance to make this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you.
Please do not hesitate to connect with me at any time on ***
We assure you of our personalised service at all times. Sincerely Skynet SA Customer service
Skynet Worldwide Express's reply09 Nov 2021, 14:25
Official
Dear Lehema A,
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment and frustration. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If your query is still unresolved, please give us a chance to make this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you.
Please do not hesitate to connect with me at any time on ***
We assure you of our personalised service at all times. Sincerely Skynet SA Customer service