"Sky"Net parcel got stuck in the "Clouds"

I ordered for a SIM card from Standard Bank to be delivered home (for my wife). The courier charges were debited from her account on 14th February. Guess when it was delivered to her - 11th March (ofcourse, same year) The post office would have done a better job. When it was delivered she showed her driver's license as proof of identity. Then they phone her asking to see the ID. Obviously, angry at this awful experience, we told them they have been shown the driver's license. And then the guy says if we don't show the ID, the parcel is going to be taken back.