Skynet Parcel Disappearance

I used your courier service in line with the Pep Paxi service. My parcel was meant to be delivered on Monday, April 8th. For the past 4 days I've been trying to find my parcel. This morning I am told my parcel has gone missing from your Cape Town hub and nobody can trace it . I've worked with Skynet for years in my company and never even once have they lost a parcel. How do you loose a parcel that was scanned out of a Hub and have no system in place to trace it? Why can you not hold the driver accountable regarding the whereabouts of the parcel? How are we as consumers meant to trust in your product when you cannot protect our parcels by implementing sound solutions in how you treat our parcels? This will be the very last time myself or the company I work for will use your courier service. I don't care I used it under PEP, it was still your responsibility to ensure my parcel is delivered on time. Never again!