Skynet Oliver Tambo - No service

I have paid my fee to have my goods released ( ********** 22703) and sent the proof of payment to ********** (Paid on 18/09/2018 already) I sent her an email to request for the couriers details as I want the courier to call me if I am not home when he delivers. Dalene did not even reply to my email or acknowledge receipt of my payment. I tried calling on ********** /3/4/5 but NO ONE IS PICKING UP. Bad service indeed!! Please get back to me.