Skynet not reliable

Sent a parcel overnight on the 03/03/2022 to a client who was leaving for abroad on the Sunday04/03/2022. I was assured that it would arrive on Friday 04/03/2022 by latest 14H30. Needless to say the parcel still has not arrived 07/03/2022. I tried calling the call centre on Saturday no reply. I tracked the parcel on the weekend and it reflects that the address is Bad at 17H29. I cannot understand why it is bad if it is a business address in a well known part of Cape Town. No phone call or communication. I called today and was told the same thing, the address is bad but Ayanda could not tell me anything else except that it has gone out again today. TOO LATE. my Client has flown back to SA and the Potential clients for whom the goods were for gone back to Europe. I HAVE LOST A SALE AND NOT TO MENTION A POTENTIAL BUSINESS DEAL FOR MORE PRODUCT SUPPLY IN THE FUTURE.. As a Small business owner, I cannot afford to lose even 1 client let alone the cost to courier that was high and my reputation is also affected.