Skynet not an express service, more like no service

Definitely not an express service. I have been battling to get hold of anyone at Skynet. No one answers the telephone lines, been on hold for 15 - 30 mins per call. No one answers emails, or WhatsApp. They have my parcel for 3 weeks and no delivery. NO updates on the tracking system online. They don't respond to calls, emails, their contact forms on their website or WhatsApp. How do they function at all?