SkyNet no customer etiquette, just excuses

If there were zero stars I would give them zero stars. I had two Vodacom orders out for delivery on the 25th. The normal courier that we all know about did his thing and the 2nd delivery was meant to be from SkyNet. I received their text so that I could follow them. which I did. In the afternoon I saw a message something with POP whatever that my mean. I then called SkyNet and spoke to an agent who I after I gave my delivery address to and told him the note on the tracking. He then confirmed my address which I gave him and we confirmed that it is correct. He then told me not to stress, as it was probably just an error and that delivery would still take place I think before 7pm. Not surprising as nothing was delivered. This morning I received a text from from Vodacom stating that I need to contact them to arrange delivery again, which I did. The Vodacom agent then told me that b it would take another day or two. I also received a Text from SkyNet stating the obvious , that delivery had failed and that I would be in contact to reschedule delivery. I then proceeded to call them and asked the agent about delivery. The agent confirmed that delivery would take place either today or tomorrow. Not good enough, I need to know why It was never delivered as I waited at home the whole day and no delivery. Why, what was the issue? Please Vodacom stick to the normal delivery company that we are used to, clearly SkyNet is too busy or does not need the business.