Skynet neet more human contact especially dealing with Temu deliveries/queries.

Being a first time buyer from Temu, I was somewhat wary about the transaction. I was then informed my Temu my parcel was with Skynet and gave me a tracking number. Sadly the information given on their website tracking portal is very poor as I was initially informed customs payment had not been affected by me, when it had. Further follow-up was then done by the sites Bot, which again was pathetic and the information give by the Bot was the parcel had been delivered which it clearly had not. I was then subjected to a Bot loop giving the same info over and over again when I asked for a POD as they said they would contact me by email which never happened. Eventually I contacted their Customer careline and after selecting the dedicated Temu consultant, I hung on the line for over 8 minutes. The person who answered was most helpful but Management need to review their interface with customers and provide more human assistance for a service that the customer needs quick and accurate information.