SKYNET - Most terrible service!

This service is absolutely terrible!!! I have been waiting for my parcel since the 15th of December 2024. It shows it is out on delivery since 16 December 2024 and it is 21 December 2024 today but haven't received anything. I tried contacting them telephonically and they confirmed it would be delivered on 17 December 2024 but nothing. Since then I can't get through. I tried the chat but no response!