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Phillip M
1 reviews | Active since May 2021
28 Dec 2021, 23:27
Skynet Missing/****** parcel
Apparently my Justine/Avon order is missing/stollen,the SKYNETtracking number indicates it was deliverd from elandsfontein deport i dont know to who it was delivered to coz i never recieve any call from the delivery guy or driver nor recieve my parcel! I tried calling today to explain and the lady at the skynet call center just said thank you and then drop the call.REALLY ?am still shocked Is this how we treat customer who losts their parcels meaning money!
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Replies (4)0
Replies (4)
Skynet Worldwide Express's replyOfficial
31 Dec 2021, 08:01 Dear Phillip,
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's reply31 Dec 2021, 08:01
Official
Dear Phillip,
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
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Phillip M's updateReviewer Update
31 Dec 2021, 13:50Please call or email me for futher assistance ....coz you are very very big brand with a good reputation locally and globally!
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Phillip M's update31 Dec 2021, 13:50
Reviewer Update
Please call or email me for futher assistance ....coz you are very very big brand with a good reputation locally and globally!
PM
Phillip M's updateReviewer Update
05 Jan 2022, 12:31Am still waiting for Skynet call/email ....i have lost money/parcel and i +-R1300 parcel is lost the package is from JustinAvon and they have already billed me.
PM
Phillip M's update05 Jan 2022, 12:31
Reviewer Update
Am still waiting for Skynet call/email ....i have lost money/parcel and i +-R1300 parcel is lost the package is from JustinAvon and they have already billed me.
Skynet Worldwide Express's replyOfficial
05 Jan 2022, 15:37Good day Phillip,
We apologise for the delay in resolving your query. We are working on it. The query has been escalated to our risk department and we will contact you once we have more information.
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
We apologise for the delay in resolving your query. We are working on it. The query has been escalated to our risk department and we will contact you once we have more information.
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's reply05 Jan 2022, 15:37
Official
Good day Phillip,
We apologise for the delay in resolving your query. We are working on it. The query has been escalated to our risk department and we will contact you once we have more information.
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
We apologise for the delay in resolving your query. We are working on it. The query has been escalated to our risk department and we will contact you once we have more information.
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre