Skynet makes Bathu look bad

All my previous Bathu orders were handled by TheCourierGuy and it was always seamless. for some strange reason this time around my order is handled by these *********** Skynet couriers and its been a horrible experience. On 2 occasions they claimed the order was out for delivery and on both occasion the parcel never arrived. 1st time they claimed the address is wrong, 2nd occasion they claimed the consignee is not available but they never attempted to atleast call me. The call center is equally useless, you hold forever for an agent to attend to your call, when they do their lines are bad and you struggle to engage meaningfully. I was placed on hold for 15 min then eventually terminated by an agent who refused to identify herself. I called for the second time, she placed me on hold again claiming she has to call the driver and hung up again. Bathu will loose business if they continue with this courier service as their customer service is very bad.