DS
Debbie S

1 reviews | Active since Jul 2023

21 Nov 2023, 11:36

SKYNET MAFIKENG WORST SERVICE!

ZERO for SKYNET MAFIKENG Before this pathetic company was used to deliver for AVON my parcels would take 3 to 5 days from ordering to delivery, now it takes forever. My parcel was received at the branch on 2 November 2023 (2 days after placing the order). First time out on the 10th (EIGHT DAYS LATER), and no delivery was made. For THREE WEEKS now it's been the one false entry after the next on the tracking page, and still no delivery has been made. I have security cameras at my gate that will prove that NO delivery vehicle from SKYNET attempted any kind of delivery. There are no missed calls from the drivers to say that they are or have been trying to do a delivery. This is not the first time I have had to wait for delivery from SKYNET MAFIKENG. On a previous occassion I asked the driver why my parcels were taking this long to get delivered and I was informed that the management of SKYNET MAFIKENG had decided that due to the high fuel prices they would only send their delivery vehicle once it had a full load. I did a quick search on Facebook and discovered that there are plenty of people with the exact same issue of parcels from different companies that are not being delivered from SKYNET MAFIKENG, so this is not an isolated incident. I tried calling the branch and was put on hold for 21 minutes. All industries please use other courier companies and STAY AWAY FROM SKYNET MAFIKENG.

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply21 Nov 2023, 14:45
Official
Dear Debbie Steyn
Thank you for sharing your feedback. Our top goal has always been to deliver exceptional service  and we understand that we fell short of your expectations this time. We apologise for any inconvenience that this may caused and are working hard to ensure that this matter is resolved promptly.

Our consultant will be in contact with you to confirm the delivery details. 

Yours sincerely,SkyNet Worldwide Express