1 reviews | Active since Aug 2020
Skynet - lower than ground **** service!
I can not put words to this email to express in a polite way how dissatisfied I am in the service being received!!!!
I placed an order with Vodacom and my parcels were sent out with two different courier services. On 15/09 I received my parcel from RAM (what a brilliant courier service) however skynet just didn’t come to deliver. Despite them claiming that the address was “bad” nobody attempted to call to correct.
I called on Monday (18/09/2023) and was told that my parcel would be sent back to Vodacom. Today 20/09/2023 I receive a wake up call at 6:00 in the morning to advise my parcel will be delivered and whether I will be available. Discussed that I will be available between 8:00 and 11:00 and assured by the person that she would ensure I receive my parcel during that time
Called in again at 10:30 just to follow up on whether my parcel will be delivered – just to be told that the parcel was never handed to the driver!!!! I mean for **** sakes!!! Why wake me up for no reason what so ever! I have never experienced such **** service even the way they deal with queries is utter disgusting!
Thank you for your balanced and fair review. We are sorry that your customer experience didn’t match your expectations. We would like the opportunity to investigate your feedback further. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you give us a chance, we intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Yours Sincerely
Skynet Worldwide Express
Thank you for your balanced and fair review. We are sorry that your customer experience didn’t match your expectations. We would like the opportunity to investigate your feedback further. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you give us a chance, we intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Yours Sincerely
Skynet Worldwide Express