Skynet lacks service delivery

I have never had such bad service in my life , and trust me Im a very patient person. Sky net driver calls me on Friday and I asked him to call my fiance as I was at work as I was giving him the number he drops call . He calls me later I give him the number and he says it's later he will deliver on Monday in the mean time the due dates for the assignments is not waiting. Monday came no delivery no call so my fiance calls him and he has the nerve to tell me fiance at 18:00 in the evening to come and put up the delivery at the main road which is **** than today 2016/02/10 I recieve this sms still no delivery PLEASE CALL SKYNET ON *** REGARDING UNISA UNPD***. I thought this was a door to door delivery not a door to road delivery service. You must tell us when the service delivery is becoming difficult cause this is unacceptable. I called the number and I was told they don't have the drivers details record keeping bad .Called again and Karen tells me she's not allowed to tell me who the driver is ,asked for manager (Brain) was told his in meetings and they don't know he will be available how convenient.