Skynet Kimberley - client advised parcel might be ****** by courier drivers or lost somewhere

I have received the worsed possible service & feedback from what a courier service can provide.

Skynet Kimberley branch has been having my shipped parcel from Buffalo Ex for two weeks now. No arrangement call or delivery attempt has been done during that period.

I arrive at their warehouse today to enquire about my parcel, and the first thing the Clerk does when I give her my tracking number is to look around at parcels laying on the floor at the reception. Clerk then says my parcel might be ****** or lost & asks for the value of my parcel.

The mere fact that the branch's response to my enquiry is to immediately offer me a refund is totally unacceptable. If I wanted money I wouldn't have ordered items overseas.

No proper investigation nor feedback was given to me of where my parcel is. Only "it might be ****** by one of the drivers". A logistics company that doesn't even keep track of their inhouse logistics is really an embarrassment.

If I did not go to the branch today they wouldn't have even bothered tracking down my parcel. No proper management at all.