Skynet is the World Express Service This side of the Equator, rather use DHL!!!

I completed a degree with Unisa in June, It is now 1 December. Unisa told us we'd receive our degree's before the end of November. I have not heard anything from Skynet. Their website has a Unisa link where we are supposed to type our student number in, and then we will be able to track our degree. The link is broken. I started trying to get hold of customer service at Skynet at 6 this morning. The phone just loops and loops and loops and says we're experiencing high call volumes. Sure at 6am in the morning the entire world is trying to get hold of skynet. At around 9 I get hold of a service desk agent. The response I got from this guy was unprofessional. He made me feel like I was not worthy of his time. He then proceeded to tell me that without a waybill number, he can't help me and was completely disengaged as to try and find a solution to my problem. I contacted Unisa, who forwarded my enquiry to Unisa key account manager. Still nothing. I am relying on my degree to secure a particular job. Skynet have let me down and what's worse, despite the fact that Unisa have paid them, they just do not care.