Skynet is ****ING useless

I recently renewed my car license disc via the online portal,I had paid for delivery to my address that I specified.on the invoice from RT the address was correct.i then received an sms from skynet worldwide stating my parcel is being delivered.i checked the tracking system linked to the sms and it showed delivered.i asked everyone at work if they had signed for my parcel and nobody got it.i contacted skynet call centre and the told me it was delivered to a Ryan(who the **** is that?) ,in ladysmith,if an ID is required for the collection of the parcel how was my parcel given to an unknown person??.which is not my town.the lady on the phone said they will arrange for a driver to collect my parcel and have it delivered by Monday today is Tuesday and still no parcel.i called the contact center again the lady told me to hold while she checks.i waited literally 10 minutes before my airtime had run out.i still don't have a resolution to my problem.now I will take legal action to recover my money for license disc,my delivery fee and my airtime.i will not play with these people.