LG
Layman G
1 reviews | Active since Feb 2021
10 Nov 2021, 09:40
Skynet is a joke
I ordered a TV from HiFi Corp and they used Skynet as the courier. A day after purchasing the TV I purchased a refrigerator from HiFi Corp and the fridge was delivered within 3 working days as HiFi promised. They used their in-house (JDG) courier for the fridge. I called Skynet and the consultant was very rude and earlier on I had called again only to have a consultant hanging up on me. Please use better courier companies like DSV, Courier Guy, Dawn etc for your courier needs. Skynet proved that they are very unprofessional. How can someone say we don't have your order in our warehouse, but if I track the order it's saying they have it.
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Replies (3)LG
Layman G's updateReviewer Update
10 Nov 2021, 09:42PS: Check other reviews here regarding @SkyNet... people are fed up, HiFi Corp must stick to their in-house courier which is way faster and efficient that this joke called SkyNet
LG
Layman G's update10 Nov 2021, 09:42
Reviewer Update
PS: Check other reviews here regarding @SkyNet... people are fed up, HiFi Corp must stick to their in-house courier which is way faster and efficient that this joke called SkyNet
Skynet Worldwide Express's replyOfficial
10 Nov 2021, 16:26Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.I look forward to hearing from you. You may email *** to get in touch.We would like to assure you of our personalised service at all times.Yours sincerelySkynet Worldwide Express SA Customer Service team
Skynet Worldwide Express's reply10 Nov 2021, 16:26
Official
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.I look forward to hearing from you. You may email *** to get in touch.We would like to assure you of our personalised service at all times.Yours sincerelySkynet Worldwide Express SA Customer Service team
Skynet Worldwide Express's replyOfficial
16 Nov 2021, 11:05 Dear Jenna W Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It is an uncommon instance and we would like the opportunity to investigate your feedback further. We are known for taking ownership and caring deeply about our customers. We understand your disappointment and frustration. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you would allow us to speak with you to discuss the situation, I am sure we will be ale to resolve your query. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that I call or email you to discuss how we can provide you with a solution.I look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet Worldwide Express Customer Service
We assure you of our personalised service at all times.Yours sincerelySkynet Worldwide Express Customer Service
Skynet Worldwide Express's reply16 Nov 2021, 11:05
Official
Dear Jenna W Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It is an uncommon instance and we would like the opportunity to investigate your feedback further. We are known for taking ownership and caring deeply about our customers. We understand your disappointment and frustration. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you would allow us to speak with you to discuss the situation, I am sure we will be ale to resolve your query. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that I call or email you to discuss how we can provide you with a solution.I look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet Worldwide Express Customer Service
We assure you of our personalised service at all times.Yours sincerelySkynet Worldwide Express Customer Service