Skynet Incompetence

My order was sent through to PE from Johannesburg on the 3rd if I'm not mistaken, when i decided to track it yesterday it stated that they tried delivering numerous times and i was unavailable, mind you on my address i specifically said "press number 3 at the intercom if my phone is unreachable"... They never even called. So i called in, the lady i spoke to said my address was wrong, so i asked if it was wrong which address was unavailable at and why wasn't i called She dropped the call after pretending not to hear me and the line was not picked up after