Skynet horrible delivery service

On July 8th, I received an SMS stating I would receive my parcel before the close of business. I waited all day, but the parcel never arrived, nor did I receive a call. When I tracked it, the status was "delivery exception: bad address." What does that even mean? Why didn't anyone call me? I contacted Natis, and they told me there's nothing they can do and that I must call Skynet. I called Skynet and waited for over 20 minutes, but no one picked up. I am very disappointed with both Natis and Skynet. Natis says the parcel will be returned to them and ill have to arrange another delivery and pay again. That makes me more angry!!