SKYNET - HORRIBLE CUSTOMER SERVICE

I am extremely disappointed with the service I have received from SkyNet. My parcel was supposed to be delivered on 28 November, but it never arrived. On 29 November, the tracking showed “out for delivery,” and later I was told the driver’s car had broken down and that my delivery had failed. Since then, I have spoken to around 12 different consultants, none of whom were able to assist or provide real updates. I repeatedly asked for a manager to call me back, yet not once did anyone contact me. I was assured multiple times that my parcel had been marked as “priority,” but clearly this meant nothing because from 1–5 December, I was promised every single day that my order would arrive — and it still hasn’t. I have sent multiple emails and made multiple phone calls. My emails are now being ignored, and no one is taking responsibility or offering a solution. This level of service is completely unacceptable. All I want is clear communication and the delivery of my parcel, which is now more than a week overdue. I expect urgent action and feedback.