Skynet holding items from overseas and insisting on importers code where not required by SARS

I ordered clothes from Temu, and Skynet sent a form to pay the customs. However, they require my importers' code and VAT no - I am not an importer. According to the latest SARS communication, individuals do not need to register as importers when buying goods for personal use from abroad subject to the conditions listed below and personal goods can now be cleared through Customs under the generic code ***0 without requiring importer registration. I meet all teh requirements. I have emailed Skynet customer care; no response. I have called their helpline - kept on hold for ages, told to leave a message but the mailbox is full. Skynet is thus holding my items and making it impossible to pay customs. I am not an importer as I meet the SARS criteria below. I urgently need my items released by Skynet? 1. Transactions must fall within the newly revised limit. As of April 2024, this limit has increased from a cumulative R50,000 over three transactions to R150,000 across one or more transactions. 2. Goods must be imported strictly for personal use or home consumption, not for resale or any commercial purposes. 3. The buyer must be located within South Africa. 4. The buyer’s identity number, passport number, or taxpayer reference number must be correctly entered in the declaration form field. I meet all of these exceptions.