SkyNet has held my shein package hostage, send help

Extremely disappointing service

My SHEIN parcel has been “out for delivery” for 3+ days and I still haven’t received it. I was even sent a notification claiming delivery failed because I was “not at home or could not be contacted” — I WAS HOME THE ENTIRE DAY and received no call or message from the driver.

I have contacted SkyNet repeatedly through WhatsApp, phone and email, and every day I am given another generic response telling me to wait. I was eventually told the previous driver had been given the wrong parcel, then that the new driver was still delivering in another town. I was given his number and asked to contact him at 5pm; I did, and received no response. When I eventually called him at 18:35, I was told delivery would be “tomorrow” yet again.

My address is NOT the issue. I have used the same SHEIN address for years with successful deliveries.

This is completely unacceptable. Customers should not have to spend days chasing a courier just to receive a parcel. SkyNet needs to seriously improve its delivery service and communication or **** down if they cant period!