SD
Susanne D
1 reviews | Active since Aug 2010
05 Aug 2022, 17:22
Skynet has a Hell on Earth Customer Service- ZERO SERVICE
This Courier is absolutely the pits. No chance to speak to anyone. My parcel received a waybill number on 27.7 and nothing has happened since. No communication. No possibility to phone either- national line gets never answered, Cape Town line engaged and Bloem and PE line is "currently not contactable". I sent two complaints via their contact form- no reply either. I will make point of not ordering from a supplier if this company is the chosen courier service !!
Helpful (0)
Replies (2)0
Replies (2)
Skynet Worldwide Express's replyOfficial
08 Aug 2022, 16:34Good day Susanne
We are sorry that your customer experience did not match your expectations. Kindly note your parcel was created on the 27 July 2022 but was only sent to us on 05 August 2022.
Your parcel is out on delivery for today
Yours sincerelySkynet SA Customer Service Centre
We are sorry that your customer experience did not match your expectations. Kindly note your parcel was created on the 27 July 2022 but was only sent to us on 05 August 2022.
Your parcel is out on delivery for today
Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's reply08 Aug 2022, 16:34
Official
Good day Susanne
We are sorry that your customer experience did not match your expectations. Kindly note your parcel was created on the 27 July 2022 but was only sent to us on 05 August 2022.
Your parcel is out on delivery for today
Yours sincerelySkynet SA Customer Service Centre
We are sorry that your customer experience did not match your expectations. Kindly note your parcel was created on the 27 July 2022 but was only sent to us on 05 August 2022.
Your parcel is out on delivery for today
Yours sincerelySkynet SA Customer Service Centre
SD
Susanne D's updateReviewer Update
08 Aug 2022, 17:11Dear Skynet. Yes I confirm that the parcel arrived today. I also take note that Proton Solar Distributors has to be blamed for the fact that you only managed to collect on 5th August after I phoned them to find out what is going on. I only found that out today. However this still does not change the fact that it is impossible to get hold of you on either of your phone numbers...so given your fast and faultless deliver after you managed to collect the parcel from them I change my rating through 3 stars
SD
Susanne D's update08 Aug 2022, 17:11
Reviewer Update
Dear Skynet. Yes I confirm that the parcel arrived today. I also take note that Proton Solar Distributors has to be blamed for the fact that you only managed to collect on 5th August after I phoned them to find out what is going on. I only found that out today. However this still does not change the fact that it is impossible to get hold of you on either of your phone numbers...so given your fast and faultless deliver after you managed to collect the parcel from them I change my rating through 3 stars