1 reviews | Active since Jul 2011
Skynet falsely make accusations when they fail to deliver
It makes me horribly angry whenever anyone makes me a lier and falsely accuses me of untrue things! This company is dishonest and lying!!!!!!
I've been trying since 24 October to upgrade my Vodacom contract. And to receive my order. Vodacom said RAM courier will deliver and contact me.
I noticed Vodacom put my contact number incorrectly on the order. I phoned them 3 times to rectify this number, asked on their online chat and informed them on their Facebook page they put the wrong number and each time they confirmed that they updated with the courier.
After days of struggling to track my delivery now this evening Vodacom tells me Skynet is supposed to deliver and that when they track my number it says that on 1 November I "REFUSED" delivery!!!
What!!?? Nobody delivered anything to me or tried to. NO ONE contacted me that there is a delivery even.
Why must you lie about this? ?? Or make of me a lier???
This is insulting and unacceptable!!!
DO NOT SAY I REFUSED DELIVERY WHEN I DID NOT!!!?
I am mad!
I checked the tracking myself just to see this is true that you blatantly **** and said that I REFUSED!!!!? Twice!!!! I wasn't even contacted!!!? At alll!!!!
Tomorrow I want my delivery!
Please accept our sincere apology for the delay and inconvenience caused. We pride ourselves in providing excellent customer service at all times.
We would appreciate it if you afford us the opportunity to resolve this issue immediately.
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
Yours sincerely
Please accept our sincere apology for the delay and inconvenience caused. We pride ourselves in providing excellent customer service at all times.
We would appreciate it if you afford us the opportunity to resolve this issue immediately.
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
Yours sincerely
I need an explanation, as this is not the first time this happened.
How can you say I refused delivery.
This lie is what makes me upset.
Explain
I need an explanation, as this is not the first time this happened.
How can you say I refused delivery.
This lie is what makes me upset.
Explain
Our consultant will be in contact with you now to assist.
Yours sincerely
Our consultant will be in contact with you now to assist.
Yours sincerely