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Alilali R
1 reviews | Active since Nov 2017
18 Aug 2023, 08:42
Skynet fails to deliver parcel in Centurion for 2 consecutive days !!!
Skynet has failed to deliver my parcel(waybill ***) in Centurion for 2 consecutive days,Today I`m on day three and they still didn`t prioritise me or send a courtesy message.
I`ve been waiting for delivery of my parcel since Wednesday 16th August. Everyday my parcel tracking details is out for delivery. When I called Yesterday to enquire, I was told that estimated time of arrival would be between 14h30 and 16h30.They didn`t show or send any communication.
After that you would have thought they might prioritize my delivery ,right? Not with Skynet.
I paid R99.00 for this measly service ,I know of other courier companies that would have done a stellar job.
I just want it on record that any financial costs that I may incur due to late delivery will be for the account of Skynet.
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Replies (5)AR
Alilali R's updateReviewer Update
18 Aug 2023, 12:50So I tried calling Skynet earlier and was told that the parcel will be delivered at 12:00 Today. It is now 12:45 and I`ve been calling several times with no response. On my 3rd attempt, my call just kept being transferred, I suppose the operator placed my call on hold.
And they call themselves the partner that delivers, I wonder what it is they deliver because not even lip service!
Earlier on I requested that I be allowed to fetch my parcel Today from their office. I am now begging Skynet to deliver a parcel, whereas I have paid for the service.
Skynet doesn`t care.Tell me what will happen to a parcel if one wants to send to international destination.
And they call themselves the partner that delivers, I wonder what it is they deliver because not even lip service!
Earlier on I requested that I be allowed to fetch my parcel Today from their office. I am now begging Skynet to deliver a parcel, whereas I have paid for the service.
Skynet doesn`t care.Tell me what will happen to a parcel if one wants to send to international destination.
AR
Alilali R's update18 Aug 2023, 12:50
Reviewer Update
So I tried calling Skynet earlier and was told that the parcel will be delivered at 12:00 Today. It is now 12:45 and I`ve been calling several times with no response. On my 3rd attempt, my call just kept being transferred, I suppose the operator placed my call on hold.
And they call themselves the partner that delivers, I wonder what it is they deliver because not even lip service!
Earlier on I requested that I be allowed to fetch my parcel Today from their office. I am now begging Skynet to deliver a parcel, whereas I have paid for the service.
Skynet doesn`t care.Tell me what will happen to a parcel if one wants to send to international destination.
And they call themselves the partner that delivers, I wonder what it is they deliver because not even lip service!
Earlier on I requested that I be allowed to fetch my parcel Today from their office. I am now begging Skynet to deliver a parcel, whereas I have paid for the service.
Skynet doesn`t care.Tell me what will happen to a parcel if one wants to send to international destination.
AR
Alilali R's updateReviewer Update
18 Aug 2023, 14:56Unfulfilled promises for the whole day again. I give up on Skynet.
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Alilali R's update18 Aug 2023, 14:56
Reviewer Update
Unfulfilled promises for the whole day again. I give up on Skynet.
Skynet Worldwide Express's replyOfficial
28 Aug 2023, 14:23Dear Alilali
Thank you for reaching out to us. Please accept my sincerest apologies for the inconvenience caused. It is important that our customers are more than happy with our service. To serve you better, kindly please provide your contact number that you are reachable on, and our consultant will be in contact with you to assist and ensure your satisfaction.
We are looking forward to hearing from you.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply28 Aug 2023, 14:23
Official
Dear Alilali
Thank you for reaching out to us. Please accept my sincerest apologies for the inconvenience caused. It is important that our customers are more than happy with our service. To serve you better, kindly please provide your contact number that you are reachable on, and our consultant will be in contact with you to assist and ensure your satisfaction.
We are looking forward to hearing from you.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's replyOfficial
28 Aug 2023, 14:35Dear Alilali
Thank you for reaching out to us. Please accept my sincerest apologies for the inconvenience caused. It is important that our customers are more than happy with our service. To serve you better, kindly please provide your contact number that you are reachable on, and our consultant will be in contact with you to assist and ensure your satisfaction.
We are looking forward to hearing from you.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply28 Aug 2023, 14:35
Official
Dear Alilali
Thank you for reaching out to us. Please accept my sincerest apologies for the inconvenience caused. It is important that our customers are more than happy with our service. To serve you better, kindly please provide your contact number that you are reachable on, and our consultant will be in contact with you to assist and ensure your satisfaction.
We are looking forward to hearing from you.
Yours sincerely,
SkyNet Worldwide Express
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Alilali R's updateReviewer Update
07 Sept 2023, 10:52Your response implies that there were attempts to call me,but because I couldn`t be reached you need a number that I can be reached on?
Every other courier that is serious about parcel delivery has reached me on the one number that I use.The very same number that your driver had,the one on the system.Your tactics are very distasteful.
I am never using Skynet ever again.Don`t say I didn`t warn you guys out there!! The whole week,I was waiting for a parcel.No feedback at all,until they decided to deliver.
Every other courier that is serious about parcel delivery has reached me on the one number that I use.The very same number that your driver had,the one on the system.Your tactics are very distasteful.
I am never using Skynet ever again.Don`t say I didn`t warn you guys out there!! The whole week,I was waiting for a parcel.No feedback at all,until they decided to deliver.
AR
Alilali R's update07 Sept 2023, 10:52
Reviewer Update
Your response implies that there were attempts to call me,but because I couldn`t be reached you need a number that I can be reached on?
Every other courier that is serious about parcel delivery has reached me on the one number that I use.The very same number that your driver had,the one on the system.Your tactics are very distasteful.
I am never using Skynet ever again.Don`t say I didn`t warn you guys out there!! The whole week,I was waiting for a parcel.No feedback at all,until they decided to deliver.
Every other courier that is serious about parcel delivery has reached me on the one number that I use.The very same number that your driver had,the one on the system.Your tactics are very distasteful.
I am never using Skynet ever again.Don`t say I didn`t warn you guys out there!! The whole week,I was waiting for a parcel.No feedback at all,until they decided to deliver.