1 reviews | Active since Dec 2017
SKYNET EXPRESS Snail services and *****!!
I am very disgusted with the service from SKYNET Cape Town.They first **** and said they can't find my address and didn't even bother to call me when they were not able to locate the address.Only in the evening when I track the parcel I see Bad address.I then message them on Facebook,adding the Guesthouse name where to deliver which is the same address there were suppose to deliver to ,then the next day mid morning I am MESSEAGED not CALLED that my parcel will be delivered the next day.at 8h39 I received a call from Incredible connection to confirm my delivery address which I didi.Guess what Skynet say they tried to call me several times when there was one call and when I picked up there was no one talking and I assumed its those sales call centres and dropped the phone.Then again a sickening message on Facebook about they tried to several times and that their driver has left the area.As he was asked for the unit number that he said he didn't have after it was communicated to their office that morning.I know for a fact if he had come to the reception on the address and mention my name the parcel would have been received and if he need me personally, the receptionist would have called me.Now a lady named Lydia tells me that the driver has left the area and will attempt to deliver Monday.She didn't respond to me after that, the time was 13h23 and its 16h10 now still no response to me about the fact that Monday is unacceptable.
parcel was in Pretoria warehouse for 3 day before despatching to CT.What kind of Express service is that.
09/02/2022 18:53:21 Delivery Exception: Bad address Cape Town 09/02/2022 07:11:41 SMS : First time parcel out for delivery at Delivery branch Cape Town 09/02/2022 07:04:53 Out on Delivery Cape Town 09/02/2022 02:25:02 Received In Branch Cape Town Cape Town 08/02/2022 00:21:38 Out on Line Haul Elandsfontein 07/02/2022 22:48:43 Received In Branch Elandsfontein Elandsfontein 07/02/2022 18:31:57 Out on Line Haul Pretoria 07/02/2022 08:24:09 Scan into branch Pretoria 05/02/2022 10:54:45 Parcel Label Printed Pretoria 04/02/2022 09:59:55 On Hold Parcel Created Pretoria 04/02/2022 09:59:55 Created waybill Pretoria
We are sorry that your customer experience didn’t match your expectations. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Kindly note your parcel will be delivered today. We will advise with ETA very soon
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.
Yours sincerelySkynet SA Customer Service Centre
We are sorry that your customer experience didn’t match your expectations. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Kindly note your parcel will be delivered today. We will advise with ETA very soon
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.
Yours sincerelySkynet SA Customer Service Centre