Skynet do not deliver a vodacom order

Good morning - Any help to assist is welcome.We exhaust all possible ideas or self help.

My daughter order a Vodacom online deal on 18 July 2025 from the Vodacom booklet 8 July - 7 August 2025, page 5, right corner of page.After an consultant phone her on 18 July 2025 to get all her detail the application was approved. The next moment (days later on the evening of the 20th ) she got an email with the quotation. On Monday the 21st the lady of Vodacom phone and ask her if she cancelled the order. She inform her she did not cancel the order and still awaits delivery. No delivery and no phone call from SKYNET. The Vodacom Consultant said the courier company SKYNET said she cancel the order. VODACOM log in all her information and set up a new order. Again the deal was approved. She even activated the mandate debit order on her capitec app. She received the following sms information on 25 July 2025 at 17:00 that the order will be delivered.

Hi M****""" B******SkyNet should deliver your Vodacom order (K***) by 5pm today. Remember a copy of your ID and proof of address. Queries, WhatsApp ***. Your Pin ******* for *** from Vodacom will be delivered by SkyNet today. Track at https://skynet.co.za or call *** for more information.

At 16:00 she phone SKYNET to question why abovementioned order was not yet delivered. Skynet said they received an instruction to return order to warehouse and not to deliver it.

OUR QUESTION WAS WHY AND WHO❓❓❓. I PHONE SKYNET AND THEY SAID SHE MUST PHONE VODACOM, BUT STAY ON THE LINE WHILE ON MY PHONE AS MOTHER SO THAT SHE CAN CONTACT VODACOM.

She did call them and they could not fine any reason on system or account why order must be returned.

Skynet person said on loudspeaker to Vodacom agent on loudspeaker that he received an email with such instruction not to deliver order.

They talk to each other over speaker phone between her phone and me as the mother on my phone.

The guy from SKYNET told the vodacom person the instruction come from Gideon. WHO IS HE TO OVERRULE A VODACOM ORDER????

Vodacom lady ask who is Gideon but Skynet guy could not give info.

We GOOGLED and saw the Regional manager of Skynet warehouse is Gideon Visser but not how to get hold of him.

So I requested on speaker phone to VODACOM AND SKYNET IF THIS SO CALLED MR GIDEON OF THE WAREHOUSE CAN CONTACT US OR VODACOM AND EXPLAIN WHY HE GAVE AN ORDER NOT TO DELIVER HER PARCEL.

ON THE SIDE OF VODACOM THEY DO NOT SEE ANY PROBLEMS.

WHY CAN HE AS MANAGER OF A WAREHOUSE OF SKYNET A SERVICE PROVIDER OVERRULE VODACOM DEALS

After this call on speaker phone several emails, messenger messages took place with no response.

With the second order she also gave he work address for delivery because she work from 07:00-14:30 and me as the mother from 07:00-16:00.

In the meanwhile she received Sunday the 27th of July and Monday the 28th a tex and email that parcel was cancelled again due to none delivery.

The question on both our minds. My neighbours all confirmed there were never a delivery van or courier service at our house. Even the lady across our house with security camera's did not see any vehicle and she is a house mommy.

Did SKYNET never heard about a phone to call client if not found or reaction on hooter or ringing of bell ???

My daughters order an online contract on Vodacom. You as SKYNET is just a service provider.

On messenger I receive the following Hi M****" Please hold while we request Skynet South Africa assist to solve the problem Julie Mercer, CS Major Accounts SkyNet Worldwide Express – United Kingdom. Phone: ***9 SkyNet House, 18-21 Pulborough Way, Hounslow, TW4 6DE, skynetworldwide.com

Above message was after I request an investigation from SKYNET.

So Friday 1 August SKYNET CONFIRM THE ORDER WAS DELIVERED TO VODACOM DUE TO NO DELIVERY.

WE CONTACT VODACOM AGAIN - NO FAULT ON THERE OR OUR SIDE. A 3rd order and request to vodacom was made to DELIVERY OUR DEAL. THIS TIME VODACOM PLACE HER WORK ADDRESS ON IT.

HOPEFULLY BY MONDAY KARMA IS ON OUR SIDE. WE TOLD VODACOM TO CHANGE COURIERS BUT APPARENTLY IT A DONE DEAL THEY CANNOT CHANGE BU VODACOM PROMISSED THEY WILL ESCALATE THIS MATTER FOR FULL INVESTIGATION AND IF PERSONS NEED TO BE FIRED OR LOOSE THERE JOBS, THEY WILL DO SO.