SkyNet . . . Dishonorable or ***********?

This must be the worst customer service I have ever received from anyone - world wide - in my entire life! I paid my Custom Fees etc on the 11th of August and was assured the parcel would be released immediately. When I still hadn't received it by the 16th of August 2017, I queried it telephonically where I was informed that the delivery vehicle was hi-jacked the previous day. I sent them an email with my bank details on 18/08/201, as per their request so that they could process a refund with regards to the fees I had paid. Well it is now exactly six weeks later and their accounts department is still "processing the payment". Oh My Word!! I received a full refund from the supplier of the actual product within a week and they are situated in the UK. But SkyNet is obviously operating in the dark ages as they must either not have access to internet banking or their staff is utterly ***********. They are the most ******* company I have ever had the misfortune to deal with and they keep giving me the same ****py answer. I have had it and will most definitely be taking this to the Ombudsman. Furthermore I will be advising all my overseas suppliers to stay as far away from SkyNet Worldwide Express as possible as the are not an honorable company to say the least, and that is on top of the fact that their ETA's for delivery times are always out by at least four to five days. STAY AWAY PEOPLE, SKYNET IS BAD NEWS!