Skynet disappointed services

Samsung had a A promotion package with Mtn: Buy a Samsung A35 on contract and choose core you had to choose a Yellow core plan. Plus a free Galaxy Fit 3 Watch and Galaxy Buds FE.

I bought mine on the 05 October and immediately claimed my Samsung accessories in-store. I received and email from Samsung Electronics saying they received my claim same day. The email had a whatsApp link where you could check claim status. I gave it 2days so no change so I called them. They explained the claim is still going through later on that day on the 7th October I received a mail saying my claim was successful and that it will take 7 to 14 working days to receive my accessories. Apparently my Accessories where delivered to Skynet.

Skynet did not contact me and **** on their site where you check your package status for saying they've called me and they wrote a comment saying my address is bad. When I saw this I called them and no one answered. I called Samsung Electronics explained the situation they saw everything Tholakele even went to Google Maps put my address in and she said she found the location it didn't give her problems. She said I should call Skynet there's nothing she can do from her side. I called them multiple times they did not answer or return my call. I sent an email to Skynet they responded to my email saying they have escalated my problem and they'll sort it out. Instead they delivered my Samsung accessories back to Samsung Electronics. I called them after I saw that this had happened. They finally answered the lady I spoke to said she doesn't know why they did what they did she put me on hold and said she'll get her manager. She put me on hold for 19 minutes they had my tracking number and phone number by that time even after our call ended after I waited so long they did not contact me back nor email me.

I'm very disappointed in their services. If I could screenshot my outgoing calls and post them here I would.

It felt like I was being ****med. I've been using Samsung since 2013 I've never come across something like this. I wouldn't recommend it to anyone after this treatment.