skynet despicable

Skynet rep failed to return a package to sender before it shipped from london yet confirmed that they will not be dispatching it, furthermore not even an apology from any of the customer service aids i spoke or wrote to for the mess.Please understand that i am now in owing customs 913.00 where u couldve saved atleast half of that amount had they done what i asked as the shipper. I called customer services sa and the rep simply asked me who did you talk to when i gave her the name she rep**** sorry you must have spoken to someone else i do not deal with such call the international line, i called the international line near 10 times and they never answered. Let alone that the original rep who i gave me the return to sender who created the mix up in the first place has still not rep**** to my email trying to find out what happened. I have since paid for customs and not even an apology. Skynet is the worst courier ever the package has still not been deluvered after they said they don't deliver saturday i have an attempted delivery n no attempt to deliver again. I am now out 2000.00 no oackage and ****ty service from skynet with reps who never have information you can use. This is not the only issue i have take alot use skynet as their preferred shipper i have tried even calling them myself and coming to drop the item so they can send it back but they promise to come and pick it up the next business day always it has been two weeks and i have been trying to return this item. They have really poor service and quite franky SAPost is even better and God knows they are a careless bunch