Skynet delivery sucks!

I received an sms on 22/11/2024 stating I was to receive my Avon delivery. My husband took my car and I had no transport to go anywhere, so I was at home the entire day/night - waiting for my Avon box. When checking the Skynet link now, I see the driver stated " delivery exception: Consignee not available"

I would like to voice my disappointment and log a complaint regarding not receiving my delivery. After sending this complaint, I received a very brief apology. So I rep**** the following: I am emailing you to suggest that a driver doing a delivery, should wait for a more reasonable amount of time. Hooting the car without ringing the bell/intercom and rushing off, is not very practical, as the people inside could be in the loo/bathroom or taking a phone call. We, as the customer waiting for the delivery - are not told the exact time they are arriving. This may be something you could look at letting customers know more accurately, what time delivery will be made. Also calling the recipient a call on their mobile to alert them of the driver's presence. The people responsible for drivers should improve their control. I have still not received my Avon delivery since Friday - very annoying!