FC
Frank C

1 reviews | Active since Mar 2018

15 Jun 2022, 18:04

Skynet Delivery never happened.

My delivery from Incredible Connection was supposed to be delivered today. Get a SMS to say please make sure you at home for the delivery. So I take a day off as I'm told i need to check the condition of the device I'm having delivered as there is very little recourse if not checked when delivered. I wait all day only to have the tracking say: Delivery Exception: Consignee not available. No phone call nothing. Only vehicle that came today was a RAM delivery vehicle. So now I'm not at home tomorrow as I cant take another day off from work. what now Skynet?????????

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply17 Jun 2022, 08:50
Official
Dear Frank

We are sorry that your customer experience did not match your expectation. Thank you for bringing the matter to our attention with regards to our exception code.

Kindly note your parcel was delivered this morning at 08:19. Again my sincere apologies for the inconvenience caused
 Yours sincerelySkyNet SA Customer Service Centre