Skynet delivery delay/failure

I ordered my vehicle licences on 29/12/2024. Skynet received the parcel on 31/12/2024 and a waybill was created the same day. Today is 07/01/2025 I am still awaiting delivery of the parcel. I tried to phone the offices in Midrand, after 15 minutes the call was picked up and immediately dropped. There is absolutely no service from this company!