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Melissa R

1 reviews | Active since Sept 2022

03 Sept 2022, 09:19

SkyNet delivery are Shady & ***********

💩for efficiency, paid for express delivery & I’m still waiting for my goods, it’s 4/5 business days that’s gone by. All I got is an apology & no actions for their ****up. Most unprofessional delivery establishment ever. The contact number on their site is incorrect even the company that dealt with them has a different number, thot I was getting ****med, level of professionalism zero. Service delivery sucks in South Africa & they just take our money. Plz don’t support businesses like this it’s pathetic & you end up paying for their ****ups. The package is not even scanned regularly to update customers. Cheap & unprofessional. Remember we paying for our services & they take your money and don’t deliver. I’m shocked at how they just apologize but damage is done I have to pay from my pocket for the actions that occurred due to the delay of the goods. Forget about refunding.

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Replies (3)
Skynet Worldwide Express
Skynet Worldwide Express's reply05 Sept 2022, 12:36
Official
 
Dear Melissa
 
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.  We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
 
Your parcel was handed over to our 3rd party for delivery today.
 
Please do not hesitate to connect with me at any time on *** or ***
 
I assure you of my personalised service at all times.
Yours sincerely
SkyNet SA Customer Service Centre 
MR
Melissa R's update06 Sept 2022, 08:20
Reviewer Update
I did receive my goods on Monday, after 6 days, I would appreciate to be credited the difference of the express delivery to standard rates. Principle, business etiquette.
Consumer Protection Act & Rights
Skynet Worldwide Express
Skynet Worldwide Express's reply06 Sept 2022, 14:42
Official
Your complaint is noted. We understand your frustration. 
We have sent your request to our client and they will be in contact with you.

Yours sincerely
SkyNet SA Customer Service Centre