Skynet delivers wrong package and "loses" my original package.

Skynet somehow switched 2 packages travelling from London to SA. I received the other person's package and immediately tried to notify Skynet. I could see the package had 2 different waybills and addresses on it. Why skynet did not notice no one knows. After countless support calls and emails, the incorrect package was picked up by Skynet but I have yet to receive my original package, It seems to have "gone missing".

I don't know what to do, or if I will ever get my package. This is horrible.