CM
Cal Masterten-Smith
1 reviews | Active since Sept 2022
01 Sept 2022, 14:24
Skynet
There was a glitch in the delivery of my parcel and I was dreading the worst. Thembi, you are truly one of the best call centre agents I have ever had the privilege of dealing with. Your professionalism, your patience, your willingness to assist and stepping up beyond what you needed to do was nothing short of outstanding. You are truly a credit to your organization
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Skynet Worldwide Express's replyOfficial
01 Sept 2022, 15:39Dear Cal
Thanks for your review and excellent feedback about Thembi. I'm delighted to hear that you had such a great experience interacting with our customer support team. Thembi is a true ambassador for our company and is always going above and beyond. We will be sure to share your praises with her and ensure that she is recognized for her service excellence. We sincerely appreciate your insight because it helps us build a better customer experience. Feedback like yours helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist. Please do not hesitate to connect with me at any time on *** or ***. I assure you of my personalized service at all times.Yours sincerelySkyNet SA Customer Service Centre
Thanks for your review and excellent feedback about Thembi. I'm delighted to hear that you had such a great experience interacting with our customer support team. Thembi is a true ambassador for our company and is always going above and beyond. We will be sure to share your praises with her and ensure that she is recognized for her service excellence. We sincerely appreciate your insight because it helps us build a better customer experience. Feedback like yours helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist. Please do not hesitate to connect with me at any time on *** or ***. I assure you of my personalized service at all times.Yours sincerelySkyNet SA Customer Service Centre
Skynet Worldwide Express's reply01 Sept 2022, 15:39
Official
Dear Cal
Thanks for your review and excellent feedback about Thembi. I'm delighted to hear that you had such a great experience interacting with our customer support team. Thembi is a true ambassador for our company and is always going above and beyond. We will be sure to share your praises with her and ensure that she is recognized for her service excellence. We sincerely appreciate your insight because it helps us build a better customer experience. Feedback like yours helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist. Please do not hesitate to connect with me at any time on *** or ***. I assure you of my personalized service at all times.Yours sincerelySkyNet SA Customer Service Centre
Thanks for your review and excellent feedback about Thembi. I'm delighted to hear that you had such a great experience interacting with our customer support team. Thembi is a true ambassador for our company and is always going above and beyond. We will be sure to share your praises with her and ensure that she is recognized for her service excellence. We sincerely appreciate your insight because it helps us build a better customer experience. Feedback like yours helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist. Please do not hesitate to connect with me at any time on *** or ***. I assure you of my personalized service at all times.Yours sincerelySkyNet SA Customer Service Centre