Skynet CustomerService uses AI - zero understanding.

Skynet collected 2 consignments from a single supplier. The consignments were mixed up and sent to the incorrect recipients. Ours was sent to Bloemfontein, and the Bloemfontein client's was sent to us in Hoedspruit.

We re-routed the parcel to the correct recipient in Bloemfontein, and ours was rerouted from Bloemfontein to Hoedspruit.

Skynet have billed my company at their highest rate ie Overnight express to outlying area for their mistakes and refuse to pass a credit for any amount for their error.