Skynet customer care are useless

Skynet have refused to reverse charges for their error.

Two consignments were collected from one supplier and routed to the wrong recipients. We managed to trace the parcels to each other, and arranged to reroute the parcels. Bloemfontein parcel was sent to Hoedspruit and vice versa.

Skynet billed us their most expensive rate to correct their error.

Despite a multitude of emails, their customer service department are holding us liable for all charges.