Skynet Couriers very very bad service

Very disappointed. I ordered a parcel from Temu like I did on numerous occasions. This time it was handed to Skynet. I activated the tracking update on the Temu App like I normally do. I checked in yesterday because I did not receive any communication about my tax and duties. I saw that it is with Skynet and there was a link where I can click like usual to make the payment. Only this time it took me to a message of Skynet that stated that the link is outdated and a new link will be sent to my inbox daily until the duties are paid. Well I still did not receive any link. I tried using their whatsapp communication. As soon as it escalate the request to an agent, the message stops. Then I went to the email. Again I get an automatic reply that state that they aim to reply within an hour. That is not happening as well. After two emails and two whatsapp messages since yesterday, I decided to phone, and they said that they have high call volumes and I am caller 48 in line and can request a call back, which I did. Still no response. And in the meantime, my parcel is getting delayed because a courier company just cannot be bothered to respond to requests.