Skynet Couriers shocking service

A parcel was sent to me from JHB on 17th Feb and its now 28/2 and I still haven't received my parcel. On tracking I can see parcel was tried to be delivered to me on 23/02 at 8:01am. I've called the call centre, spoken to the depo at Airport Industrial Cape Town and the service has been shocking. Today I managed to speak to Elmarie who had a driver with her and said the driver would be with me by 12noon today. It's now 1:28pm and I am still waiting on calling Elmarie at 12:30pm she undertook to call the driver to find out the whereabouts and then call me back an hour later I haven't had a return call! This parcel comes from a government department I hope they never use skynet again. I use couriers on a weekly basis and if I'm not in usually they call, but Skynet hasn't even the courtesy.