SkyNet Couriers Failed to collect for 5 Days

I booked an order for collection Through Bobshop and chose SkyNet Couriers to collect and deliver. I placed the booking on Monday 24 June at 13:12pm and due to Ignorance or the fact that it was a small parcel the item was failed to be collected for 4 days. 4 Days I had to sit at home waiting on them to collect. On Thursday I tried to get help via the chat system SkyNet has on their site ending up with the same message and no help. I then tried to call them, and the call was ended before I could speak to anyone. I then Found the WhastApp button on the bottom of their page and started a Whatsapp chat at 8:46am asking to speak to a consultant. I was then asked for a waybill number and a short description of my query which i have provided. At 9:43 i was still waiting for any feedback on the waybill and short description I left as requested. Thursday I received a message that the order will be collected on Friday before 12:00 without fail. On Friday at 14:29 I finally receive a message from SkyNet on Whatsapp stating "Please accept my sincerest apologies for any inconvenience caused. Collection is scheduled for Tomorrow (Saturday) before 12:00). I had to waste yet more hours waiting on them making the collection. I had placed I needed to go to, errands I needed to run, yet I there I was sitting at home waiting on a courier service who just don’t provide you with the service you paid for. I will NEVER EVER again make use of SkyNet Couriers. They are Pathetic at Service and Time Wasters. And this wasn’t the first time. I have used them twice before and even then there were delays in collection. Always giving the same story “Sorry for the inconvenience”. If you can't deliver the service customers pay for, then it is best you close your doors.