Skynet Couriers - Bad Service

I have been using Skynet Couriers for many years and lately the service I have been receiving is quote disgusting. I had credits that were overdue to me which were not being processed, even after constant following up. Yesterday (Monday 11 November) my account was put on hold only after just receiving all of my October invoices and statements on Friday (8 November) I received no warning that this was going to happen and I have been using this company for over 12 years now.

After fighting on the phone with them for over 15 minutes to get my account active again and for them to send through my overdue credits I finally got this sorted out. Until this morning when I get told that on some invoices I have been over charged and I did quotations on their online system to show them, they denied giving me credits. I am sorely disappointed at the service I have received lately, especially after being a long standing customer.

This year I have slowly started using another courier company, Fastway couriers, and the service I receive from them is wonderful. Their driver arrives on time, lets me know if he is late. If I have any queries, I can contact the office and they are always happy to help me. I have never had any problems with my account and their pricing is absolutely amazing, much cheaper than Skynet in fact.

Anyone looking at using a courier or changing courier companies, I would NOT recommend Skynet however I would definitely recommend using Fastway couriers.