Skynet courier - Shocking service

The Skynet branch in Cape Town has had my phone ,sent by Vodacom , since 30 November. It is now 28 December and I haven't received it. I have called Skynet and Vodacom many many times , sat on hold for long periods , been cut off, received promises to call me back, promises to deliver, promises to escalate. Yet no phone has been delivered and I have no idea if I will ever receive it at this rate. So a month and no answers. Tracking says it's still at the Skynet branch. Even if one takes the festive season into account it does not excuse the fact that it's been a full month .Their so called customer service department is basically completely useless if you can even reach them.This by FAR the ABSOLUTELY WORST EXPERIENCE I have ever had to endure with a courier company and I must say Vodacom was made aware right away that something was wrong and they have been no help either. Ironically I upgraded another phone with Vodacom on 7 December and RAM Couriers delivered on 14 December ... enough said. Needless to say I am at my wits end and if I could rate 0 stars or negative ones I would do so and if I ever have a choice I will ABSOLUTELY NEVER use Skynet ever again.