⭐ SkyNet Courier Service – Terrible Experience & No Resolution ⭐

I am extremely disappointed with the service I received from SkyNet Courier South Africa.

On 31 May 2025, I made a payment of R165.00 via PayFast (Reference No: ***) for a collection from Arrie Nel Pharmacy and delivery to Palm Beach, KZN. Payment went through successfully, but I never received a tracking number, collection confirmation, or delivery update.

Since then, I have sent numerous emails to SkyNet, but instead of resolving the issue, I kept being asked to provide a waybill number — which I never received in the first place. Despite my repeated explanations, SkyNet has failed to assist.

I have also highlighted their own complaints procedure, which clearly states that issues will be acknowledged within 3 working days and resolved within 10 working days. Yet here I am, more than 27 working days later, still with no resolution, no refund, and no communication.

To make matters worse, I had to pay another courier company (Droppa) to collect and deliver the parcel because SkyNet failed to provide the service I paid for.

This level of inefficiency, lack of accountability, and disregard for customers is completely unacceptable. SkyNet has my money, has not provided the service, and is ignoring my refund requests.

⚠️ I cannot recommend SkyNet at all — if you value reliable service, accountability, and proper customer support, I suggest using a different courier.