Skynet Courier Express Useless

I ordered a parcel online at the end of November. On the 27th it was scanned into their branch at Elandsfontein. It has been sitting there ever since. I have phoned numerous times but nobody has gotten back to me about it yet. I keep getting told they are looking into it. I wouldn't recommend using this courier at all. The service is terrible. The lady I spoke to this morning told me my parcel is on hold. What does that mean? Beware this courier service.