Skynet claims to have delivered my parcel when they have not. They are now ignoring me & I have not received my urgent parcel.

Good day,

I ordered my vehicle license disc via the Capitec app on the 4th of August 2025. Everything was processed and I was advised that Skynet would be delivering my parcel with 5 working days. On the 14th of August, I received an sms from Skynet that my parcel was out of delivery. I did not receive the parcel or any communication from the delivery person or Skynet on the day. When I track the waybill number on the Skynet website, it says that the parcel was delivered to me at 10:35 - which is a lie.

I called your *** contact number on the 15th of August 2025 at 16:41 and the agent said she suspects the driver didn’t deliver the parcel and he was not picking up his phone at that time. The agent also has not called me back as she promised.

I have also emailed the customer service email address and was told the matter was escalated. This was three days ago - no one has contacted me since.

Skynet, I want my parcel delivered to me ASAP. I need my license disc that I have paid for and for you to fulfil your obligation to deliver it to me since I have paid you to do so.

I need someone from Skynet to call me with a date and time when the parcel will be delivered to me. Not promises or investigation. It has been 8 days since I first alerted you of this issue.

Regards, Thabile